Must-Ask Questions Before Hiring a Landscaping Company or Deck Contractor

Discover the essential questions to ask before hiring a landscaping company or deck contractor to ensure a stress-free project with transparent quotes and quality results.

Why Asking the Right Questions Matters

Hiring a landscaping company or deck contractor can transform your outdoor space, but it’s a big investment. Asking the right questions upfront saves you from costly mistakes, unclear quotes, or unreliable contractors. Whether you’re planning a lush garden, a sleek patio, or a sturdy deck in Calgary, knowing what to ask ensures you get value for your money. 

Drawing from real homeowner concerns and years of industry insights, this guide outlines 15 must-ask questions to help you choose a trusted Calgary landscaping or deck builder with confidence.

Key Questions to Ask Your Landscaping Company or Deck Contractor

1. Are You Licensed, Insured, and Bonded?

Liability is a top concern for homeowners, especially when heavy equipment or structural work is involved. A licensed landscaping company or deck contractor in Calgary operates legally and meets local regulations. Insurance protects you from costs if accidents or property damage occur, while bonding ensures compensation if the contractor fails to complete the job. Users often stress checking credentials to avoid fly-by-night operators. Ask for proof of these documents before signing anything.

2. Can You Provide References or Examples of Past Projects?

A reputable deck builder or landscaping company should have a portfolio of completed projects. References from past clients reveal their reliability, communication, and quality of work. Tere is value of seeing before-and-after photos or visiting completed sites. Request examples of projects similar to yours, like a composite deck or a low-maintenance yard, to gauge their expertise in Calgary landscaping.

3. What Materials Do You Recommend for My Project, and Why?

Material choices impact cost, durability, and aesthetics. For decks, options like composite, cedar, or pressure-treated wood each have pros and cons. A good deck contractor explains why they recommend specific materials based on your budget, climate, and maintenance preferences. For landscaping, they might suggest native plants or gravel for Calgary’s semi-arid conditions. Homeowners often debate composite vs. wood decking, citing longevity and upkeep. Ask for detailed reasoning to ensure their recommendations align with your goals.

4. How Do You Handle Drainage and Grading Issues?

Poor drainage can ruin a landscaping or decking project, leading to pooling water, erosion, or structural damage. Calgary’s clay-heavy soil and freeze-thaw cycles make proper grading critical. Ask how the contractor assesses drainage and plans solutions like French drains or sloped surfaces. Homeowners’ discussions highlight homeowners’ frustration with contractors ignoring drainage, so confirm this is part of their process.

5. What’s Included in the Quote?

A clear quote prevents surprises. Ask what’s covered: labor, materials, site prep, permits, cleanup, or warranties. Some contractors skimp on prep work like grading or base installation, which affects longevity. Homeowners often complain about vague quotes leading to hidden costs. Request an itemized breakdown to compare bids fairly and understand the value offered by your Calgary landscaping or deck builder.

6. How Long Will the Project Take?

Timelines matter, especially in Calgary’s short outdoor season. Ask for a realistic schedule, including start and completion dates, and what factors (like weather or material delays) could affect it. A reliable contractor accounts for Calgary’s unpredictable springs and falls. Homeowners should clarify timelines upfront to avoid projects dragging on.

7. Do You Offer a Warranty or Guarantee?

Warranties show confidence in workmanship. Ask about coverage for defects, material issues, or structural failures. For decks, a one- to five-year warranty on labor is common, while materials like composite often have 25-year manufacturer guarantees. Landscaping warranties might cover plant survival for a season. Homeowners emphasize checking warranty details to avoid disputes later.

8. How Do You Manage Permits and Regulations?

Decks and major landscaping projects in Calgary often require permits, especially for structures over 2 feet high or near property lines. A professional landscaping company or deck contractor handles permit applications and ensures compliance with local bylaws. Ask who’s responsible for securing permits and how they navigate Calgary’s zoning rules. Be careful of contractors dodging permit responsibilities, which can lead to fines.

9. What’s Your Process for Handling Changes or Unexpected Issues?

Projects rarely go perfectly. Ask how the contractor manages changes, like design tweaks or unforeseen issues (e.g., buried utilities). A transparent process includes clear communication and updated quotes. Homeowners have shared horror stories of contractors charging exorbitantly for minor changes, so clarify this upfront.

10. How Do You Ensure Site Safety During Construction?

Safety is critical, especially with heavy machinery or elevated deck work. Ask about safety protocols, like fencing off work areas or protecting existing structures. A responsible Calgary landscaping company prioritizes worker and homeowner safety. Keep oncerns about debris or unsafe sites, so confirm their commitment to a tidy, secure workspace.

11. Can You Work Within My Budget?

Discuss your budget early to avoid mismatched expectations. A skilled deck contractor or landscaping company offers creative solutions, like phasing the project or choosing cost-effective materials, to meet your financial goals. Be upfront about budgets to filter out contractors pushing unnecessary upgrades.

12. How Do You Handle Cleanup and Waste Disposal?

Post-project cleanup reflects professionalism. Ask if the contractor removes debris, recycles materials, or restores disturbed areas. For landscaping in Calgary, confirm they dispose of sod or soil responsibly. There can be frustration with contractors leaving messes, so ensure cleanup is included in the quote.

13. What Maintenance Will My Project Require?

Understanding maintenance helps you plan. For decks, ask about sealing wood or cleaning composite. For landscaping, inquire about watering schedules or pruning needs. A good contractor provides a maintenance guide tailored to Calgary’s climate. Value contractors who educate clients on upkeep to maximize project longevity.

14. Do You Subcontract Any Work?

Some landscaping companies or deck builders subcontract tasks like electrical or concrete work. Ask who will be on-site and how subcontractors are vetted. Be cautious against companies relying heavily on subcontractors, as it can lead to inconsistent quality. Ensure the primary contractor oversees all work.

15. How Do You Communicate During the Project?

Clear communication prevents misunderstandings. Ask how often you’ll get updates, who your point of contact is, and how they handle concerns. Ensure that your contractor provides regular progress reports. A reliable Calgary landscaping or deck contractor keeps you informed every step of the way.

Tips for Choosing the Right Contractor

• Get Multiple Quotes: Compare at least three quotes to assess pricing and scope to spot outliers or vague estimates.
• Check Reviews: Look at Google, Yelp, or Houzz for feedback on Calgary landscaping companies or deck builders. Cross-referenced reviews for authenticity.
• Visit Past Projects: If possible, see completed work to judge quality firsthand.
• Trust Your Gut: Choose a contractor who listens and communicates clearly. 

Why These Questions Build Trust

Homeowners often feel overwhelmed when hiring a landscaping company or deck contractor, as homeowner discussions reveal. These 15 questions empower you to vet contractors thoroughly, ensuring transparency and quality. By asking about licenses, materials, drainage, and more, you’ll avoid common pitfalls and find a Calgary landscaping expert who delivers on promises.

FAQs About Hiring a Landscaping Company or Deck Contractor

Q: How much does landscaping in Calgary cost?
A: Costs vary by project size and scope, from $5,000 for basic landscaping to $50,000+ for decks or full yard designs. Ask for itemized quotes to understand pricing.

Q: How do I know if a deck contractor is reputable?
A: Check for licenses, insurance, references, and online reviews. Visit past projects or ask for photos to confirm their experience.

Q: What’s the best decking material for Calgary’s climate?
A: Composite decking is low-maintenance and withstands snow and sun, while cedar offers natural durability but requires sealing. Discuss options with your contractor.

Q: Do I need a permit for a deck in Calgary?
A: Decks over 2 feet high or near property lines typically require permits. Your contractor should confirm local regulations and handle applications.

Start Your Project with Confidence

Ready to transform your yard or build the perfect deck? Contact our team for a free consultation. We’ll answer these questions and create a clear, itemized plan for your Calgary landscaping or decking project.